Now my experience with warranty. I am at the range, working up some loads for my 7-08 that i made from 308 brass[thanks guys]
and I notice what appears to be a water spot on the glass. I tried to clean it but seems like it ison the inside.So, i call vortex cs number to find out what i need to do and where to send it for repair. No answer with a message stating they were busy but leave a message and they will call back. I left a message and wait untill th next day, no return call. So, i call again and again have to leave another message.
A week passes and no return call. I have become pretty good bud with a guy who works at a local sporting goods store so i take it in to him to take a look at. He calls his vortex rep and explains whats wrong and the rep takes the model number and says he will send a new one and to send the defective one back in the box the new one comes in. My buddy also orders some more for stock in the store and figured mine would be shippd with them. NOPE!
2 days later his store stock arrives from vortex but not mine. Another call to his rep and the rep tells him that he needs to send the defective one in first and that he would send us a box to put it in. Its been another week and no box and no call back.
I bought a second one this summer and have helped my bud sell several in his store and i was thinking of getting a third.
Had my buddy order me a bushy 6500 it came in today. Think i might be done with vortex. I have a couple leupolds and like them alot. I think I will try the bushy fo a while and when I get this vortex thing straightned out i will probably have a couple for sale and will be going back to leupold and bushy i havent sent one of them back so i dont know what their cs is like.
Thanks for listening while i vent.
