chris_32212 wrote:.................. but if I have to contact someones customer service department to get a defective product (something that was Dead On Arival that could have been caught by a better quality control system) replaced, they have already lost my future business because I hate the hassle. If I do get involved with a customer service department because of a situation like that, I am rarely nice about it because not only was the product defective out of the box but now I have devote a bunch of time into the problem and that highly annoys me. I also wont fake a smile and a good attitude to try to get a better resolution to the issue from the customer service pin heads. Just my 2cents.
Chris
Exactly my point......... And if being calm and business like instead of acting like a rabid dog is "faking it", I guess I'm guilty.... And I'm going to remain guilty by choice...
Also, since the idea seems to escape your reasoning, I've never faked it "to try to get a better resolution to the issue from the customer service pin heads." I just recognize that the other guy is a person possibly with problems a lot worse than mine... Deal with him as such... He might enjoy and respond better to the business-like approach rather than the rabid dog approach... Maybe not....
For me its worth a try, and I'll always feel better about how I approached a far less than life-threatening issue.
Herb in pa wrote:I'm not sure what particular name I called you, but to insinuate that I was less than considerate in my dealings with Hornady's Customer Service... "And yes, they are still in business and doing well. Moral - if any - : The amount of honey you get from the hive is directional proportional to how hard you sting the first time you enter the hive." is a real stretch. I sent the defective ammunition back to them, waited 2 1/2 weeks and then contacted them again, spoke to a Tech guy who explained that the brass was about .060" rim thickness when it should be .042". I explained that I would prefer an equal exchange of components rather than new loaded ammo and was sent the aformentioned amount of 40 grain vmaxes. Another call resulted in "well we consider it an even exchange" 100 rounds = 5 boxes of ammunition..check some prices and tell me how near $100 in ammunition is equal to 350 bullets. I've been on both sides of customer service in my career and realize how things work. I'm not about to engage in a long distance pi$$ing contest with anyone.
Herb:
If you'll notice a little bit better, I never quoted you or anyone else. I was merely saying that sometimes there are two sides to a story. And in my original post I said if we boycott everyone who doesn't always please us , as someone else suggested, we'll soon have no suppliers. Did you mention a boycott.....?
Also, it's not my problem that you are so sensitive about what other say... If that's the case, don't get on an internet forum and expect everyone to whine and moan equally as loud and in the same direction as you are. It won't happen. Maybe hire a shrink and he'll probably be 100% sympathetic....for a fee...
If I "insinuated" anything, it was because you decided to interpret my comments that way. Again, that's not my problem or my issue... That was your choice..... I will say however, that I'm starting to wonder if the color yellow maybe bothers you...... Tissue.........?
And if you're "not about to engage in a long distance pi$$ing contest with anyone", don't quote someone and come at them as though this issue involves just you and them. In situations like that, some folks will respond back. I know I will............
Again, if you'll notice I actually invited you to lunch if you're ever down this way... The offer still stands...
Between you and Chris, I do think I might be seeing a trend, however... Carry on.......and fire at will.......... And if it makes you feel better, by all means insinuate my last comment to whatever level you feel necessary ...
-BCB