GREAT customer service report for FOXPRO Digital Game Calls!

[BabaOriley]

I received a FoxPro Scorpion electronic game call for Christmas this last year. That's the small one built into a 4"x6"x2" Otterbox waterproof enclosure. Upon opening it brand new, one of the plastic clamps that hold the enclosure closed tight had a small piece broken off. By the end of January, and using it in the field about 10 times, I had become frustrated with the range of the remote. I always made sure to have good batteries in both the remote and the box, but sometimes I could not control the call from even 50 feet. I emailed FoxPro and was told to send it in after the season so they could check it out. Well about 2 weeks ago I sent it in, hoping I might get it back before this fall.

UPS dropped it off today, and I just got back from testing it.
To my surprise, they even fixed the broken clamp on the case.

Here's what was written on the work order:
"Added new scroll knob to the remote. Tested the remote many times and now the new scroll knob scrolls and sends properly every time. I put the board into a new Max1 case. I added a new receiver crystal to the unit to help increase range. Added a new transmitter module to the remote to help increase range. I tested the unit outside and now the unit has proper range. I was out to over 150 yards with customers remote and every time I sent a command from the remote, the unit responded properly."

My own testing had excellent results also.

• I first set the call down in some 16" high grass 5' from the edge of a mowed field, making sure the antenna was pointed straight up to the sky. I then moved to 50 yards away testing all functions such as remote turn-on, power off, changing sounds, volume, and mute. Everything worked perfect.
• I then moved to 100 yards. At this range I had to make sure the antenna on the remote was pointed straight up, but when it was, everything worked perfect.
• I then moved to 150 yards. At this range, I had to make sure the antenna was pointed straight up, and needed to keep the remote 5' off the ground. It was a bit less responsive, but I could make it do everything I wanted. I don't think in the field I would want to concentrate this hard on the caller to get it to do what I want it to do.
• Next, I went and hung the caller by it's lanyard from 4' tall metal fencepost, making sure the antenna was straight up and down. I then moved back to 150 yards, and everything worked flawlessly again without needing to pay attention to hold the remote up above my head or anything.
• I then moved to 300 yards. At this distance, I had to hold the remote up above my head, but I could make the caller do everything I wanted. Turning it on and off took repeated attempts, but it did work.

I am very satisfied after having sent in this caller, and would like to thank the staff at FoxPro.

The next thing for this caller may be to get the SP-55 external speaker, although changes in volume at 300 yards were audible. The convenience of the small size of the unit would be compromised by adding anything to what I need to carry along with it.

One thing I might recommend to FoxPro is, if it would help transmit/receive, to offer longer antennas for both the transmitter and receiver tuned to 418mhz as an upgrade, but maybe they've tested with longer antennas and found it didn't make enough difference to warrant the larger size.

Thanks FoxPro!

[Ryan S Albright]

I have the Johny Stewart caller. I found if I set it in a bush up off the ground it works well I have quit setting it on the ground all together unless it is at my feet. I have been wondering about the scorpion that Foxpro makes. Thanks for the write up.