Vortex Customer Service

[ACLakey]

I purchased two Viper 4x12x40 scopes last year, the first one I installed and have had no issues. The second I installed on my 223AI and noticed the cross hairs were canted badly. I also lent my father my 8.5x50 binos and the factory neck strap broke and they fell on the left eye piece and bent it so it was inoperable.

I sent both items to Vortex and they received them July 8th. I received a new Viper 4x12x40 and a my repaired 8.5x50 binos on July 19th. Just wanted to post my results, they did not give me any hassle on the repairs and everything is back in order.

[RAMOS]

Glad to hear they took good care of you. Got a Viper myself, so far so good.

[Sidewinderwa]

That has been our experience at the sporting goods store I work at. The few Vortex products we return are quickly replaced or repaired. I have a new Vortex Viper PST scope on the way now. I love the scopes and binocular that I have from them, Great products and at a good price.

[jlc204]

I had a similarexperience with their customer service-this is from a previous post:

"I recently purchased a target dot Vortex Viper 6.5-20x44. Upon arrival, I noticed a very small chip in the finish near the power ring. I contacted Vortex customer service. The lady was very nice and immediately sent me a return shipping label. I had a replacement scope in 2 working days!! I call that wonderful customer service!"

Decent prices, decent optics, and excellent customer service will always have my consideration in future optical needs.

[dozernomore]

this really good to know,I now own 3 vortex scopes,the glass is nice crisp and clear,I got no complaints